Our Guarantee | SeatLot
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Our Guarantee


SeatLot guarantees to protect your privacy and to create a safe and secure online environment for anyone who visits and buys on our Site.

Only the most qualified, trustworthy sellers are part of our network, after we vet and rank them for superior service. We guarantee that your tickets will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is cancelled. If your experience falls short of these expectations, you’re covered by our 100% money-back guarantee.

All tickets are legitimate tickets, valid for entry.
All the tickets sold on SeatLot are guaranteed to be authentic tickets valid for entry to the event concerned. Customers should contact their ticket seller ASAP if there is any problem using their tickets at the venue. Customers need to access evidence of invalidity from the venue in those cases when the ticketing issue is not resolved. SeatLot requires this evidence in order to obtain a refund from the ticket seller who supplied the order. The evidence could range from a letter from the venue or even a simple email identifiably from venue personnel verifying that there was a problem scanning the tickets.

All tickets we deliver will be the same, equal, or better than what was originally requested.
SeatLot expects the sellers who list tickets on our Exchange to provide the seating they advertise or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes vis-à-vis the initial section and row of a ticket order. Customers should contact SeatLot ASAP if they are unhappy with any alternate tickets and we will investigate the issue for the customer in order to reach an amicable conclusion.

All tickets will be delivered before the event itself.
All deliveries are made to the address listed by the purchaser in the appropriate text boxes during checkout. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt is made before the event occurs. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. SeatLot will coordinate with the ticket seller for compensation in those cases when sellers do not ship or do not otherwise deliver tickets in time for customers to access them for the event.

If an event is permanently cancelled, a refund will be issued.
SeatLot will coordinate with the selling broker to provide the purchaser a full refund of the ticket order, excluding delivery fees. Please note that the ticket seller may require the purchaser to return the tickets prior to issuing a refund.